| Where is your Service Department located? |
| Enter our main Service Drive off McClintock road, just south of Baseline road. |
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| Can I get a ride to work? |
| Chapman has a shuttle van that travels a 7 mile radius from the dealership. Our friendly driver will see that you arrive safely at your destination! The shuttle runs are at; 7:00, 8:30, 9:30, 10:30, 12:30, 2:00, 3:00. |
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| Do you have Rental Cars? |
| Enterprise Rent-A-Car operates an office right on our Service Drive! They can arrange to place you in a fine late model vehicle, while your car or truck is being repaired in our facility. Under certain circumstances, you may be eligable for transportation at little or no cost to you! Refer to your Owner's Handbook or your Extended Agreement Contact for details. |
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| Will I pay more to have my car repaired at a Dealership? |
| Your repair should be very competively priced with other facilities. Our shop labor rate is among the lowest in the valley! We utilize standard estimating manuals to determine the labor amounts charged. Additionally, you can depend on receiving quality repairs made by the people who know your Saturn best! Additionally, most parts and service carry a 12 month 12,000 mile guarantee good at any GM dealer across the nation! |
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| I just need to get my oil changed. Will I have to wait very long? |
| At Chapman, we understand the value of your time! We have a quick service department for your minor service needs. Located just south of our main service entrance, the Quick Service Department can perform oil changes, tire rotations, transmission and different lubrication services, and the like. Many of these services can be performed while you wait! |
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| I received a questionnaire after my last visit. Is it important that I fill it out? |
| Saturn send out surveys to check on the performance of their dealers. It is very important that you take the time to fill out the survey carefully. These surveys are your opportunity to let the manufacturers and dealers know how you feel about your new vehicle, and the quality of repairs that you received. After all... It's our customer's that make our business a pleasure! We want you to be Completely Satisfied with us at Chapman! |
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